Understanding the difference between the role of a “manager” and a “leader” is crucial to maximizing the potential of your people. A manager’s job is to plan, organize and coordinate. A leader’s job is to inspire and motivate.

Is your organization thinking short-term, or planning for the big picture? Some organizations hunker down and take shortsighted measures such as hiring freezes and training and team development delays.

Does your organization struggle with employee performance? We can help with that! This month we share 5 Steps to Moving Low Performers Up or Out.

July’s feature article drills into the tangible benefits of workforce planning. The third quarter is commonly a time when businesses spend time planning for their next fiscal year.

Because managers carry more responsibility than any other position in most offices, their personal development is sometimes forgotten.

Effective managers do more than just supervise employees. They take responsibility for ensuring that an individual succeeds, and that the team, department, or business unit achieves expected results.

Conventional wisdom says that upset customers tell eight to ten people if they were unhappy about a company’s poor customer service.

Have you ever hired a new sales team member who didn’t work out as you expected? It’s as if you tried to stick a square peg into a round hole. It just doesn’t fit.

Organizations are increasingly turning to coaching to get them through difficult economic times, or to maintain managerial strength and grow as a company. This test will help you reflect on your beliefs about coaching. At the end you will find answers and a scorecard.

Spotting the 20% who Sell the 80%