What if we could make your job a little easier and your organization more productive??

July 17th, 2011 by Michael Page

We can! This month’s newsletter is packed with information, opportunity and easy to identify steps to help you and your organization be more successful.

July’s feature article drills into the tangible benefits of workforce planning. The third quarter is commonly a time when businesses spend time planning for their next fiscal year. Don’t just base next year’s headcount on projects and products. Invest in effective workforce planning to build great teams, increase productivity, improve communications and resolve ineffective working relationships. Your bottom line will thank you.

Are you on track to meet this year’s sales goals? This month’s feature product is the Profiles Sales Assessment. The PSA predicts on-the-job performance in seven critical sales behaviors so you can optimize sales performance. Be sure to click the link in the article to see sample reports and download a product brochure.

Profiles just published a new case study. See how one company went from 600% turnover to 9% and experienced double-digit sales and profit growth in the Human Resources Staffing industry.

Check out our Profiles Learning Center for narrated, step-by-step videos to help you get the most out of Profiles Solutions and do it on YOUR schedule. These tutorial videos are available 24 hours a day and cover everything from scheduling candidates to creating performance models and much more. We’ve also put up Product Overview videos on YouTube. Find out what other Profiles products are available – they are just a click away on YouTube’s Profiles International channel.

Last and most importantly, a big THANKS to the Profiles clients who attended our Workshop in Waco last week. It was a great success. We’ve outlined the key take aways for you in our Profiles Client Events section.

In closing, we are gearing up for the 2011 Profiles Client Summit in Dallas, Texas. This is our fourth year and it promises to be the best ever. We have client case study presentations, three excellent keynote speakers, and plenty of networking time with your peers. More details and a registration link are provided below. You don’t want to miss this!

Featured Article

Effective Workforce Planning Helps Managers and Employees Work Together

A Happy Workforce Is a Productive Workforce

As we enter the third quarter, many companies are getting into the full swing of preparing for their next fiscal year, which means budgets and forecasts; new initiatives, promotions, and product launches; and hopefully, effective workforce planning to ensure that all of those efforts are successful.

Workforce planning strategies don’t just focus on having the right numbers of employees in each role, but they also help managers and employees learn how to handle diverse dynamics and empower them to learn from each other as well as use their differences to propel the team to success.

Most businesses continue to run lean following the global financial crisis. This staffing situation has overshadowed what began before the downturn – changing workforce demographics driven by the retirement of Baby Boomers. Over the next few years, most organizations will begin to experience a talent crisis that will affect the way businesses are run. It will affect employee/manager relationships, succession opportunities, approaches toward employee development, philosophies toward retirement, and the fundamental way we work together. Workforce planning is important because it addresses all of these issues before they become a problem.

Workforce planning helps you understand the capabilities and roles of everyone throughout your workforce by giving insight into the core characteristics of each employee, regardless of their culture, age, or gender.

You might think that with so many people still searching for full-time work, that any fears of a talent crisis would now be moot. However, companies who are hiring aren’t just taking warm bodies, nor are they willing to train workers who are unskilled in their business. So the talent crisis forecasted before the downturn hasn’t been remedied by large pool of laid-off and displaced workers. Perhaps the most successful companies will be those who figure out a way to take advantage of that talent pool.

As the talent shortage nears, it’s increasingly important to create a business culture that is welcoming and engaging for talented individuals from all backgrounds and all levels of experience.

Managers must find new ways to create the capacity for innovation by encouraging collaboration, sharing knowledge, and working together to create new ideas. Effective workforce planning will help you do just that. Workforce compatibility measures critical workplace compatibility information between a manager (executive, director, supervisor, team leader) and their employees. Organizations use it to improve the relationships of every member of the workforce.

The better a manager understands an employee, the more effective they can be. Effective workforce planning tools combine insight into the unique working characteristics that can impact the employee/manager relationship, along with actionable information on how the employee and manager can work together. Those tools also aid in the understanding of differences in working styles between managers and employees and provide specific guidance on how the manager and employee interact in order to:

  • Increase Productivity
  • Improve communications between manager and employee
  • Identify and avoid potential management conflicts
  • Resolve ineffective working relationships

Did you know that one of the most common sources of poor work ethic is the relationship between a manager and an employee? And good workers are more likely to leave a company because of their boss, not because of pay. A manager can significantly impact workforce development and employee performance. Whether the impact is positive or negative is often the direct result of their understanding of each other’s work habits and style.

Managers who are “out of touch” with their employees often cause low productivity, dwindling morale and high employee turnover, while employees who feel a connection to their manager are often highly productive and engaged in their work. Having a greater understanding of the dynamics of their work relationship will help both parties appreciate where their perspectives are similar and where they differ. This mutual understanding will result in a more productive and positive working relationship.

So don’t just base your next fiscal year’s headcount on the projects and products you plan to tackle. Invest in effective workforce planning tools to not only hire the right numbers of people in the right roles, but also to maintain healthy relationships between your managers and their employees.

The Aberdeen Group studied over 400 organizations to understand how they use assessments to drive better decisions and impact business performance. Click here to download Talent Assessment Strategies: A Decision Guide for Organizational Performance authored by Mollie Lombardi, one of our 2011 Client Summit keynote speakers.

Featured Product

Are you on track to meet your 2011 sales goals? If not, do you know why?

Profiles Sales Assessment™ measures how well a person fits specific sales jobs in your organization so that you can optimize sales performance. It is used primarily for selecting, onboarding and managing sales people and account managers. The “job modeling” feature is unique, and can be customized by company, sales position, department, manager, geography, or any combination of these factors. The sales assessment enables you to evaluate an individual based on the qualities required to perform successfully. The data are based on your top-performing sales people in a specific sales job in your organization. This sales assessment also predicts on-the-job performance in seven critical sales behaviors: prospecting, call reluctance, closing the sale, self-starting, working with a team, building and maintaining relationships, and compensation preference.

Click here to see and learn more about this game changer!

Featured Case Study

From Turnover Abyss to Multi-Million Dollar Sales


  1. 600% Turnover
  2. Recruit, hire, and retain talent
  3. Mandate: Turn the bottomless pit upside-down


  1. Use Profiles’ assessments and hire the right person
  2. Train them
  3. Hold employees accountable


  1. Reduced turnover to 9%
  2. Opened 29 additional branches
  3. Double-digit sales & profit growth for a decade

Click here to download this remarkable case study and learn how Profiles Sales Assessment, ProfileXT and the Checkpoint 360 drive success across industries and countries.

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