Effective managers do more than just supervise employees. They take responsibility for ensuring that an individual succeeds, and that the team, department, or business unit achieves expected results.

Conventional wisdom says that upset customers tell eight to ten people if they were unhappy about a company’s poor customer service.

Have you ever hired a new sales team member who didn’t work out as you expected? It’s as if you tried to stick a square peg into a round hole. It just doesn’t fit.

Organizations are increasingly turning to coaching to get them through difficult economic times, or to maintain managerial strength and grow as a company. This test will help you reflect on your beliefs about coaching. At the end you will find answers and a scorecard.

Spotting the 20% who Sell the 80%

When four sales associates out produce their colleagues by more than 2 to 1 in annual sales dollars,
what do you do?